Terms & conditions - Retail
Please read our terms and conditions before you place an order with Earlybird Designs Ltd.
If you have any questions about any products, delivery or returns please contact us before placing your order by emailing us at hello@earlybirddesigns.co.uk or tel: 020 7923 3504 and we'll be happy to help.
Company details:
Registered company name: Earlybird Designs Ltd
Company no: 4829678
Registered office address: C/O Outrise, 76 Canterbury Innovation Centre, University Road, Canterbury CT2 7FG.
All prices shown on Earlybird Designs retail site are inclusive of VAT which currently stands at 20%. Our registered VAT number is: 835 7934 88.
PAYMENT
We accept payment in Pound Sterling only, by credit card, debit card or Paypal. In order for us to dispatch an order, payment must be received in full when an order is placed.
CREDIT CARD SECURITY
Once a transaction is complete, no payment details are stored. We use SagePay to process our transactions.
ORDERS
All orders are subject to availability, we will endeavour to keep our site fully up to date but sometimes things go out of stock quicker than expected. Sorry if that happens!
If we are unable to complete your order we will contact you straight away and you will be offered a full refund or the option to choose an alternative product at a similar price.
Please note that the colour of certain products may vary due to us enhancing the colour to provide a better image. If you would like us to confirm the colour before purchasing please feel free to call or email us on the details listed above.
Once payment has been received we will email you confirmation of receipt. We will then send you an email confirming dispatch of your order once it has been completed by our warehouse and collected by Royal Mail.
In case you do not receive any of these emails, please check your ‘spam’ filter just in case they are being identified as junk mail. If you still have not received any communications from us please contact us on: +44 (0)20 7923 3504.
DATA PROTECTION & PRIVACY POLICY
At Earlybird Designs we don't believe in messing around with your data. We will only ever use the information we collect about you lawfully, in accordance with the Data Protection Act including the General Data Protection Regulation updates which came into effect May 28th 2018.
When you buy something from us the only details we request, and hold on our system, are your name and address. Without these we wouldn't be able to deliver you goods or offer you an efficient after-sales service. We NEVER share this information with anyone. It is purely for use in connection with your order.
When you sign up to an account the same information is requested along with an email and a telephone number should you wish to provide it. Again this information is purely for us to provide you with an efficient service and is never shared with any third parties.
Newsletter
If you choose to sign up to our Newsletter - thank you. In return we promise never to send you more than three emails a month and to never pass your information on to any third parties.
If you no longer wish to receive our newsletter just send an email to hello@earlybirddesigns.co.uk with 'unsubscribe' in the title or click the relevant links in your next newsletter.
Cookies
Http cookies are small pieces of data sent from a website and stored on a your web browser. These pieces of data are stored in a cookie, so when the user returns to this site previous browsing activity can be retrieved, such as a record of past pages visited.
We recommend that our customers allow the use of cookies in order to get the best out of our site. Cookies, won't harm your computer and it won't allow us to store any payment details. What they do allow us to do is to remember items in your shopping basket that you put there on your last visit or show you a list of products you previously looked at.
However if you wish to delete or disallow cookies, this can be easily done by clicking on these links provided:
Internet Explorer - http://support.microsoft.com/kb/278835
Firefox - http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
Chrome - https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
Safari - http://support.apple.com/kb/PH5042
Cookies used by Earlybird Designs:
@basket: is used to allow your shopping basket to work, by remembering the products you have placed in it.
last_viewed_products: this tells you which products you last viewed, you can easily delete this cookie by clicking 'clear list'.
3rd party cookies used by Earlybird Designs:
We use Google Analytics in order to help us understand how visitors use our site. Google Analytics provides us with random information on how our website is used. This information is hugely appre